Video KYC (VCIP)
The video-based customer identification process, also known as the video-KYC used for new account openings and for periodic KYC updation of existing bank customers as provided in Section 18 of the Master Direction on KYC
Video KYC is considered to be a secure and efficient way of verifying a customer's identity, as it allows the representative to see and interact with the customer in real time, and to compare the information provided with the customer's ID documents. However, it is important for businesses to ensure that their video KYC process is compliant with relevant regulations and that appropriate security measures are in place to protect customer data.
The Video-KYC is allowed to carry out only via a bank’s website or its mobile application. the customer consent should be recorded in an auditable and alteration-proof manner. The video recordings should contain the live GPS co-ordinates (geo-tagging), undertaking the video-KYC and should have a date-time stamp. If there is a disruption in the video-KYC recording, the same should be aborted and a fresh session must be initiated.
Why choose us as a Tech Partner
Video KYC relies on a stable internet connection to ensure a smooth and uninterrupted video call between the customer and the representative. However, network issues can sometimes arise, which can lead to problems with the video KYC process. Here are some network problem issues that may affect video KYC: We have solved the network dropout problem
Network Dropout: There can be several reasons for network instability, which can lead to issues during video KYC. Some common causes of network instability include Bandwidth limitations,Interference, Network infrastructure issues etc.
Our Dropout Solution: Our Video KYC app doesn't fail in network disruptions and successfully transmits videokyc data packets when network comes.Comply with various existing regulatory and procedural guidelines
Poor video quality: This can make it difficult for the representative to verify the customer's ID documents, as the details may be blurry or unclear.
Our Image restortion Enhance the OCR accuracy, minimize the human intervention for manual check for information matching Visualize/ make readable the text data from the human eye; minimize the Video KYC rejections
